Refund & Return Policy – African Pure Organics

At African Pure Organics, customer satisfaction is at the heart of our business. We take pride in delivering 100% natural and high-quality products. Please read our refund and return policy carefully before placing an order.

1. Eligibility for Returns

• Returns are only accepted if the product delivered is damaged, defective, or incorrect upon arrival.

• Due to the nature of raw shea butter and other natural products, we do not accept returns for reasons such as change of mind, personal dislike of texture, color, or aroma, as these may naturally vary from batch to batch.

• To be eligible for a return, the product must be unused, and in its original packaging.

2. Reporting an Issue

• Any issue with your order must be reported within 7 days of delivery.

• Customers must provide proof of purchase (invoice or order number) and clear photos/videos of the defective or damaged product for verification.

3. Refunds

• Once your return is inspected and approved, we will issue either:

  • A replacement shipment of the product, or

  • A partial or full refund to your original payment method.

• Refunds may take 5–10 business days to process, depending on your bank or payment provider.

4. Non-Returnable Items

• partially used products.

• Bulk export orders already cleared through customs (unless quality issues are confirmed).

• Products not purchased directly from African Pure Organics.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the error was on our part (wrong item, defective, or damaged during shipping).

• For international bulk orders, refunds and replacements will be handled on a case-by-case basis, considering logistics and customs regulations.

6. Quality Assurance

All our products undergo strict quality checks before dispatch. However, as a natural product, variations in texture, color, and aroma are normal and not considered defects.

Shipping Information

At African Pure Organics, we are committed to delivering premium-quality organic products to our customers worldwide in a timely and secure manner. We take pride in handling every order with care, ensuring that your products arrive fresh, pure, and ready for use.

Processing Time

• Orders are typically processed within 3–5 business days after payment confirmation.

• Bulk export orders may require additional processing time depending on volume and packaging requirements.

Shipping Methods

• We partner with reliable international courier and freight forwarding companies to ensure safe and efficient delivery.

• Available options include air freight, sea freight, and express courier services (Ghana Post, DHL, FedEx, UPS) depending on the destination and urgency.

Delivery Time

• Air Freight: 5–10 business days (depending on location).

• Sea Freight: 3–6 weeks, depending on shipping routes and customs clearance.

• Express Courier: 3–7 business days.

Shipping Costs

• Costs are calculated based on order weight, volume, and destination.

• We provide transparent quotes before finalizing your order.

Customs & Import Duties

• Customers are responsible for any applicable customs duties, taxes, or import regulations in their respective countries.

• We provide all necessary documentation to facilitate smooth customs clearance.

Packaging

• Our Products is securely packaged in airtight, food-grade containers to preserve freshness and prevent leakage.

• Bulk orders can be shipped in cartons, drums, or jerrycans, depending on customer preference.

Order Tracking

• Once shipped, you will receive a tracking number to monitor the progress of your shipment in real time.